TL;DR:
1. Notify: [email protected]
2. Mark with: Return
3. Send to:
Surfact AS, Kjelsåsveien 141
0491 Oslo - Norway
You’re responsible for shipping, and the rugged design means minimal cushioned packaging is fine.
If you need to return your Emma Smart Tracker due to hardware upgrades, device rotation, subscription downscaling or a malfunction, simply mark it with "Return" and ship it to:
Surfact AS
Kjelsåsveien 141
0491 Oslo
Norway
A few important notes:
Always contact [email protected] to give notice of a return so we can make necessary adjustments to your account.
Customers cover return shipping costs.
Emma is built tough—minimal cushioned packaging is fine.
For malfunctions, contact support first to confirm the issue and explore alternatives.
We’re here to make the process as smooth as possible!