Welcome to Surfact. This page gets you from a box of trackers to a fully monitored cold chain.
How Surfact works
Emma Smart Tracker: a small, tough tracker that travels with your goods or sits in your cold room. It measures temperature (plus humidity, light, movement and more) and its position.
The Surfact cloud: Emma sends its readings over the mobile network. If it loses coverage it stores the readings and sends them later, so nothing is lost.
Surfact Signal: your dashboard at dashboard.surfact.com. See every device on a map, follow temperatures live, get alerts by email and download reports for customers and auditors.
Take the interactive product tour
Click through Surfact Signal at your own pace, with no login needed: the map, live temperatures, alerts, routes and reports.
đ Start the interactive product tour (opens in a new tab).
Your first-day checklist
1. Log in
Go to dashboard.surfact.com and sign in with the email and password you got from Surfact. See How to Log In to Surfact Signal and Reset Your Password.
2. Find your devices
Your trackers appear on the map and in the device list. Each one has a serial number (for example 0b8-818-61a) that matches the label on the tracker. See Welcome to Surfact Signal.
3. Place your trackers well
Put each tracker close to the goods and away from the cooling unit's air stream, doors and vents. See Emma Smart Tracker: Quick Start in this collection.
4. Give devices clear names
Rename each device after the truck, trailer or room it's in, so everyone knows what they're looking at. See The Devices View.
5. Set temperature alerts
Set a min and max temperature and add the people who should get an email. Use a group alert for many devices at once. See How to Set a Temperature Alert on a Device and How to Set a Group Temperature Alert.
6. Start your first route (transport only)
Start a route when a shipment leaves and get a report automatically when it arrives. See How to Start and Stop Routes with QR, or Drivers: Start and Stop Routes by Scanning the QR Code for drivers.
Find your way around the Help Center
Signal (dashboard.surfact.com): everything about the dashboard: map, charts, alerts, groups, routes and reports. Quick answers in the Surfact Signal FAQ.
Emma Smart Tracking Device: the tracker itself: sensors, batteries, data sending, calibration and returns. Quick answers in the Emma Smart Tracker FAQ.
Integrations & API: connect Surfact data to your own systems with the API.
Account & Billing: ordering more trackers and billing.
Need help?
Click Help in the top-right corner of Surfact Signal to chat with us, or email [email protected]. See Contact Customer Success.