Quick answers to the questions we hear most often about Surfact Signal, the real-time cold chain monitoring dashboard. Each answer links to a full step-by-step guide. New to the dashboard? Start with Getting Started with Surfact Signal or take the interactive product tour.

Go to dashboard.surfact.com and sign in with your Surfact user credentials. If you don't have login details yet, contact your organization's administrator or Surfact Customer Success.

Yes. All data from your Emma Smart Trackers flows into Surfact Signal automatically — no reconfiguration of the devices is needed.

Emma uses adaptive reporting: roughly every 2 hours when conditions are stable, every 15 minutes when activity is detected, and instantly on significant events such as temperature changes beyond 0.5 °C. See How Your Emma Smart Tracker Collects and Sends Data.

The device may be outside cellular coverage — check the Surfact Global Coverage Map — or its batteries may need replacing. Emma stores up to 14 days of data locally and uploads it automatically when the connection resumes, so no data is lost.

Yes — open the device and press play to replay the route with recorded temperature and GPS positions. See How to Track Temperature & Location in Real Time.

Yes — every device view has a quick temperature read-out button for print or PDF. For full compliance documentation, use route reports instead.

An alert triggers when a device reports a temperature outside the thresholds you defined — above your maximum or below your minimum. See How to Set Up Temperature Alerts & Email Notifications.

Yes — add as many email addresses as you need when configuring the alert. Everyone on the list receives an instant email notification.

Yes — configure a group-level alert and the conditions apply to every device in the group. See How to Rename Devices & Create Device Groups.

The Alerts view shows every device with an active temperature excursion alarm, and under the Alert button in the menu you can review all configured alerts and their recipients.

Groups make it faster to find devices, compare temperatures across a segment of your fleet — per depot, customer, region or vehicle type — and manage alerts in one place instead of per device.

Yes. Alerts can be set both individually per device and per group.

Click the QR symbol on a device, enter a description or ID, set the temperature thresholds and choose how the route ends — then press start. See How to Start & Stop Routes with QR Codes.

A stop location ends the route automatically when the device reaches the defined destination; a timeout ends it after the time period you set. You can also stop a route manually with the QR symbol.

Yes — for fix-mounted trackers in trucks and reefers, drivers can start and stop routes by scanning the QR code on the device. See How To Scan QR-Code for Fix-Mounted Emma Smart Trackers in Trucks & Reefers.

Automatically, when a route ends — whether it was stopped manually, reached its stop location, or hit its timeout. Find them under Route Reports. See Route Reports: Download Cold Chain Compliance Reports as PDF.

The travelled route on a map, the full temperature graph for the shipment, and calculated summary values — the documentation typically requested for cold chain compliance in pharma and food transport.

Yes — download the PDF and forward it to customers, auditors or inspectors, or archive it for your own quality records.

Contact Surfact Customer Success — we're happy to help.