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Getting Started with Surfact Signal — Your Real-Time Cold Chain Monitoring Dashboard

New to Surfact Signal? Learn what the dashboard does — live temperature tracking, automated alerts, device groups and cold chain compliance reports — and how to navigate it.

What is Surfact Signal?

Surfact Signal is Surfact's fleet monitoring dashboard for temperature-sensitive cargo. It gives you real-time temperature monitoring and GPS location tracking for every Emma Smart Tracker in your fleet — plus automated temperature alerts, device groups, route tracking with QR codes, and automatically generated cold chain compliance reports.

Whether you transport pharmaceuticals, food or other temperature-sensitive goods, Surfact Signal is built for simplicity: a full overview of your cold chain, while your data and compliance documentation stay secured.

👉 Prefer to see it in action? Take the interactive product tour — it takes about two minutes.

Surfact Signal dashboard with live map, device list and real-time temperature data from Emma Smart Trackers

Finding your way around the dashboard

Map and device list

The home view shows your devices on a live map together with a device list. Click any device to open its live status, historic temperature readings and location data. Learn more in How to Track Temperature & Location in Real Time with Surfact Signal.

Panel view — your devices as tiles

Open the Panel view to see all devices organized as tiles for a more detailed overview. Sort devices by name, last seen or temperature to prioritize attention where it is needed most.

Panel view in Surfact Signal showing temperature tracker devices as sortable tiles

Devices

The Devices view lets you monitor health, connectivity and performance across your whole fleet. This is also where you rename devices and set alarms.

Alerts

The Alerts view shows the devices with an ongoing temperature excursion, so you can focus on what needs action right now. You can create automated alerts per device or per group — see How to Set Up Temperature Alerts & Email Notifications.

Groups

Organize devices into Groups — for example per depot, customer or vehicle type — and configure group-level alerts that cover every device in the group. See How to Rename Devices & Create Device Groups.

Route Reports

Every monitored route generates an automatic route report with map, temperature graph and summary values — your cold chain compliance documentation, ready to download as PDF. See Route Reports: Download Cold Chain Compliance Reports as PDF.

Explore the Surfact Signal guides

Frequently asked questions

How do I log in to Surfact Signal?

Go to dashboard.surfact.com and sign in with your Surfact user credentials. If you don't have login details yet, contact your organization's administrator or Surfact Customer Success.

Does Surfact Signal work with my existing Emma Smart Trackers?

Yes. All data from your Emma Smart Trackers flows into Surfact Signal automatically — no reconfiguration of the devices is needed.

Where can I get help?

If you can't find what you're looking for, contact Surfact Customer Success — we're happy to help.

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