Surfact

New to Surfact Signal? Learn what the dashboard does — live temperature tracking, automated alerts, device groups and cold chain compliance reports — and how to navigate it.

Getting Started with Surfact Signal — Your Real-Time Cold Chain Monitoring Dashboard

Find automatically generated route reports in Surfact Signal, preview them with map and temperature graph, and download PDF compliance reports for audits or customers.

Route Reports: Download Cold Chain Compliance Reports as PDF in Surfact Signal

Quick answers to the most common questions about Surfact Signal: logging in, live temperature tracking, automated alerts, device groups, QR routes and compliance reports.

Surfact Signal FAQ — Temperature Monitoring, Alerts, Routes & Reports

Use the QR symbol in Surfact Signal to start or stop route monitoring, set temperature thresholds, and define a stop location or timeout for each shipment.

How to Start & Stop Routes with QR Codes in Surfact Signal

Give your Emma Smart Trackers recognizable names and organize them into device groups with group-level temperature alerts in Surfact Signal.

How to Rename Devices & Create Device Groups in Surfact Signal

Create automated temperature excursion alerts in Surfact Signal: set temperature thresholds, add email recipients, and monitor active breaches in the Alerts view.

How to Set Up Temperature Alerts & Email Notifications in Surfact Signal

View a device's live status, replay its route with recorded temperature and GPS positions, change time spans, and print a quick temperature read-out in Surfact Signal.

How to Track Temperature & Location in Real Time with Surfact Signal

Signal (dashboard.surfact.com)

This article explains how to configure the default dashboard you will see each time you log into the Surfact system.

How to Set Your Default Dashboard in Surfact

Learn how to schedule automated reports in Surfact, including setup, customization, email-delivery and file download.

Schedule Automated Reports

How to create conditional events to trigger alerts based on sensor data.

Events: Create Conditional Events and Alerts

Learn to create a geofence to trigger an event when a device leaves or enters a particular geographical boundary.

Events: Creating a Geofence Alert

Learn how to set up email notifications that trigger based on the logic you configure in your events.

Events: Email Notifications

Organize and manage multiple Emma Smart Trackers together. Easily assign devices to organizations, move them in bulk, and create global events across your entire device network.

Device Groups

Learn how to create and send manual PDF reports by email in the Surfact Dashboard.

How to build a manual PDF report

Adjust your scheduled reports on the fly with a manual run for the days, weeks or hours you need in your report.

How to do a manual run of a scheduled report

For older dashboards in the Surfact ecosystem

Legacy Dashboards

Find answers and get help from Intercom Support and Community Experts

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